Join Tacey and her special guest, Author, Trainer and Certified Speaking Professional, Barbara Khozam.
Today’s topic is: “How Not To Deliver BAD Customer Experience”
Barbara shares many nuggets of wisdom how to deliver the best experiences for your team and your customers because we both believe the culture examples start on the inside, at the top of the organization.
Timestamp: 01:43: Barbara’s Journey
Timestamp: 11:54: The Shift in Human Behaviour.
Timestamp: 18:26: Hiring the Wrong People Hurts a Company
Timestamp: 22:54: Complaints are a Gift, Embrace Them!
Barbara’s Contact Information
Website: https://barbarakhozam.com
Social media links
https://www.facebook.com/barbarakhozam
https://www.linkedin.com/in/barbarakhozam/
https://www.instagram.com/bnkhozam/
Free PDF – How to deal with difficult customers – https://6ome8ke8.pages.infusionsoft.net
Tacey’s Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson
Thank you for tuning in, and I look forward to having more valuable conversations together in the future.
Remember:
Customer-Centric Cultures Create Magical Customer Experiences.
Now Go Spread the Magic!