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Tacey Atkinson's Blog
Man drawing a circle around Customer Experience

Customer Experience Lives in the Details.

I often use customer reviews to understand better what type of service to expect when visiting a business. From there, I can begin deciding if ...
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Why Brands Should Consider the Timeless Appeal of 1950’s Customer Experience Standards

During the 1950s, the world of customer experience underwent a significant transformation. Businesses began to prioritize delivering exceptional customer service, and the customer was at ...
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Creating Customer Experience Metrics & Dashboards

Creating Customer Experience Metrics and Dashboards

When creating a successful customer experience, measuring and tracking your progress is essential. Customer experience metrics and dashboards can help you identify areas for improvement, ...
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Listening To Your Customers

Listening To Your Customers

Creating a successful business means listening to your customers and understanding their needs. Understanding and responding to your customers’ feedback can create a better product, ...
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How Poor Employee Morale Impacts Customer Service

How Poor Employee Morale Impacts Customer Service

Poor customer service can significantly impact employee morale in any business. Employees are often the ones on the front line when it comes to dealing ...
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Marquee, dream big, work hard, never give up

You are Never Too Old to Chase your Dreams!

You are Never Too Old to Chase your Dreams! As children, we think we can do anything, achieve anything, and be anything. When does that ...
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